Privacy Policy

Effective Date: 01/05/2024
Last Updated: 01/11/2025

At XPONEX, we take our privacy obligations seriously. This Privacy Policy explains how we collect and treat your personal information — that is, information we hold which is identifiable as being about you.
This policy applies between you, your use of this website, our services, and us, the owner and provider of this website and service.

Types of Personal Information We Collect

The personal information we collect may include, but is not limited to:

Name
Email address
Age or date of birth
Telephone number
Address or other contact information
Business/company name, role or position
Other information necessary for providing our services

How We Collect Personal Information

We may collect personal information either directly from you or from third parties, including when you:

Contact us through our website
Communicate with us via email, telephone, SMS, or social applications (such as LinkedIn, Facebook, Twitter)
Interact with our website, social media pages, services, content or advertising
We may also collect personal information from you when you use or access our website through web analytics tools, cookies or other similar tracking technologies that allow us to track and analyse usage of our website.
Cookies are small files that store information on your device and enable the creator of the cookie to identify when you visit different websites. We may use cookies to serve relevant ads to website visitors through third-party services such as Google Ads. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

Use of Your Personal Information

We collect and use personal information for the following purposes:

To provide services or information to you
For record-keeping and administrative purposes
To provide information about you to our contractors, employees, consultants, agents or other third parties for the purposes of providing services to you
To improve and optimise our service offering and customer experience
To comply with legal obligations, resolve disputes or enforce our agreements with third parties
To send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you

Disclosure of Information Overseas

We may disclose your personal information to cloud providers, contractors and other third parties located in international jurisdictions. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it under this policy and in accordance with relevant privacy laws.

Security

We take reasonable steps to ensure your personal information is secure and protected from misuse, loss and unauthorised access. The information management practices and systems we use are regularly reviewed. However, no method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee the absolute security of your personal information.

Links to Other Websites

Our website may contain links to other websites for your convenience and information. These linked websites are not operated by us. These links do not signify that we endorse those websites. We are not responsible for the privacy practices of those linked websites and suggest you review their privacy policies and terms of service before using them.

Requesting Access or Correcting Your Personal Information

If you wish to request access to the personal information we hold about you, or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the contact details in the “Contact Us” section below.
We may need to verify your identity before providing you with access or making corrections. We will deal with all requests for access within a reasonable timeframe. In some cases we may be unable to provide you with access to all of the personal information we hold. In such cases we will explain why.

Complaints

If you wish to complain about how we handle your personal information, please contact us using the details in the “Contact Us” section below. We will investigate your complaint and respond within a reasonable time.

Changes to This Policy

We may change this Privacy Policy from time to time by publishing an updated version on our website. Please check our website regularly to ensure you are aware of our most current policy.

If you have any questions or concerns regarding this policy, or wish to access or correct your personal information, please contact us at:

Phone: +61410730233
Email: admin@xponex.com

By providing personal information to us, you consent to us storing, maintaining, using and disclosing your personal information in accordance with this Privacy Policy.